RETURN POLICY

Begin Your Return or Cancellation

To initiate a return or cancel an order, your first step is to email us at cs@molvexo.com. We’ll provide the return address and guide you from there.

If you’re looking to cancel, you can receive a full refund provided the item hasn’t been shipped or gone into production. Cancellation isn’t possible once the product is on its way.

For returns, you have a 14-day window from the date you receive your product to make a request.

Prepare Your Item for Return

Before sending anything back, please ensure the item meets these requirements. We’ll need to confirm the following during inspection:

• The item is unused and in the exact condition you received it.
• It’s in its original packaging.
• It’s accompanied by a receipt or proof of purchase.

One important note: don’t send the item back to the manufacturer. Doing so will prevent us from processing your return.

Shipping Costs and Fees

You’ll never be charged more than once for shipping costs on an order. We also don’t charge any restocking fees, so there are no surprise deductions from your refund.

How Your Refund Is Processed

Once your return arrives at our location, we’ll inspect it and send you an email confirming receipt. That message will also let you know if the refund has been approved. When approved, the refund is processed back to your original payment method within 7 days.

If Your Refund Seems Delayed

Sometimes a refund takes a little longer to appear on your end. If you’re waiting, here’s the order we suggest for checking:

• First, take another look at your bank account.
• Then, get in touch with your credit card company—it can take a while for the transaction to post.
• Next, check with your bank, as they often have their own processing time before showing the refund.

If you’ve followed these steps and still haven’t received your refund, reach out to us directly at cs@molvexo.com.