FAQS

We’ve organized the answers below by where your order is in the process, so you can quickly find what you need—whether you’re still finalizing details, waiting for a package, or have already received your delivery.

Before Your Order Ships

Once an order is placed, it enters our fulfillment queue right away, and we aren’t able to modify it after that point. This means double-checking your selections and details during checkout is the best way to make sure everything is exactly as you want it. If you realize you’ve forgotten to apply a discount code, reach out to us as soon as you can with your order number and the promo code, and we’ll do our best to help. For address corrections, the window is similarly tight: if your order hasn’t shipped yet, we may be able to update the shipping label. But if the parcel has already been packed or handed off to the carrier, we’re unable to make any changes to the destination.

Once Your Order Is On Its Way

After your package leaves our facility, you’ll receive a shipping confirmation email that includes a tracking link. Clicking that link takes you directly to the carrier’s site, where you can follow your order’s progress while it’s in transit. Because the order is already moving, no further adjustments—whether to the items, the address, or the shipping method—can be made at this stage.

After You Receive Your Package

If something isn’t quite right with your purchase, we’re here to sort it out. For returns, the item needs to be in its original condition, with tags still attached and no visible signs of wear, and it can’t be a clearance sale piece. Rather than processing direct exchanges, we issue an online credit note once our team receives and inspects the returned parcel. That credit note never expires, so you can use it toward anything in the store, including a different size or a completely new style.

When an incorrect or faulty item arrives, send us an email within 30 days of receiving your order. To help us resolve it efficiently, please include your order number, the name or product code of the item, a picture of what you received, and a description of the problem. We’ll take it from there.

About Our Restocks and Promotions

If a piece you’re interested in is currently out of stock, it’s usually replenished within a few weeks. Signing up for an email notification is the most reliable way to hear about a restock, so you won’t miss out when it becomes available again. And as a final note, our online credit note system is designed to give you flexibility—it doesn’t expire, and it can be applied to any future purchase, giving you plenty of time to decide what you’d like next.